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Strömgatan 18, Stockholm, Sweden
(+46) 322.170.71
[email protected]

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Phoenix, Arizona

Mon - Fri 8:00AM - 5:00PM

 
MUDDY DASH

FAQS

Every question that you have, we have an answer.Try using our FAQ before contacting us. Chances are your question will be answered right here:

Get support from the Muddy Dash team! We are here to answer any questions you may have regarding our event, registration and common questions that come with you participating in our event. Please feel free to contact us on either our contact form or give our customer service team a call.

Muddy Dash FAQS page is here to deliver a full list of questions and answers that we have compiled from every person who attended our events. If there isn’t a specific question or answer you can find on our FAQS section we encourage you to contact us directly so we can assist you.

QUESTIONS / FAQ
REGISTRATIONHOWTO
HOW DO I JOIN OR CREATE A TEAM AFTER PAYING?
  1. Click on Login in the menu and enter your info.
  2. Find the race you want to manage.
  3. Click “Create Team” or “Join Team.”
HOW DO I SIGNUP AND JOIN A TEAM?
  1. Click the orange “Register Now” button on the race page in the city you would like to conquer the Terrain in.
  2. Choose your wave time and how many registrations you would like to purchase.
  3. Once you’ve entered your personal info, serach for the team name you want to join.
HOW DO I RUN WITH A TEAM WHEN IT SAYS THE WAVE IS FULL?
  1. Sign up for any wave time that is available.
  2. Send us a “Shout Out” and let us know which time your team is racing at.
CAN I CHANGE MY START TIME?
You bet! As long as the wave isn’t full yet.

Please find Instructions below to transfer your registration to wave time. You may only transfer to a wave that is not SOLD out!
1. Sign in to your Active account or click MYEVENTS in your confirmation email.
2. Select an event from the list displayed on your MYEVENTS page.
3. Click the “Change Category” button.
4. Select your NEW Wave time.
5. Click Continue.
6. On the next page, make sure to complete participant’s information then accept the waiver and agreements, type your name in the electronic signature box.
7. Hit Continue.
8. Review and Enter your credit card information for the processing fee of $5.47.
9. Hit Complete. Then you will receive a new confirmation email.
HOW DO I RESET MY TEAM PASSWORD?
  1. Click on Login in the menu and enter your info.
  2. Find the race you want to manage.
  3. Click “Manage Team.”
  4. From here you can reset the password.
I'M TRYING TO JOIN A TEAM IT SAYS I HAVE THE WRONG PASSWORD.
  1. Sorry, I don’t think they really want you on their team! Just kidding, this is easy to update too!!! Ask the Team Captain to follow the steps to Reset My Team Password in the other FAQ.
CAN I USE MY REGISTRATION AT A DIFFERENT RACE?
Please find Instructions below to transfer your registration to a different location/event. You may only transfer to an event or wave that is not SOLD out!
1. Sign in to your Active account or click MYEVENTS in your confirmation email.
2. Select an event from the list displayed on your MYEVENTS page.

3. Click the “Change Event” button.

4. Select your NEW Event/Location and hit continue

*You can only transfer to available waves. Some participant limits per wave are still in place. These are available on a first come basis.
5. Scroll down the page and select your chosen WAVE time.
6. Click Continue.
7. On the next page, make sure to complete participant’s information then accept the waiver and agreements, type your name in the electronic signature box.
8. Hit Continue.
9. Review and Enter your credit card information for the processing fee of $5.47.
10. Hit Complete
Then you will receive a new confirmation email.
CAN I TRANSFER MY ENTRY TO SOMEONE ELSE?
Please find Instructions below on how to transfer your registration to someone else.
1. Sign in to your Active account or click MYEVENTS in your confirmation email.
2. Select an event from the list displayed on your MYEVENTS page.

3. Click the “Transfer Registration” button.

4. Enter the email address for the “New Participant”. You will be responsible for paying the transfer fee of $5.47. The “New Participant” will be responsible for paying any new registration fee that applies. Once the new participant claims the registration, your old registration will be canceled and your entry fee will be refunded.

5. The new participant will receive a confirmation registration email from Active.6. In the confirmation email, “Click Claim” registration.

7. Fill out the registration form with the new participant’s information.

8. Read and check the waivers/agreements carefully, then sign the waiver and click Continue

9. On the Checkout page, enter your credit card information and select continue to pay the new fee.

10. You will then receive a new confirmation email and receipt.

Let us know if you have any questions! 

REFUNDSRETURNOF$$
REFUND POLICY

Because of the nature of event planning, all entry fee payments are non-refundable and all sales are final. We have several options:

Your entry can be transferred to a friend or to a new race though! Follow the steps above on how to transfer your entry.

MUDDY DASH event directors reserve the right to cancel any MUDDY DASH event in the event of accidents, labor disputes, acts of war or terrorism military or armed conflicts, insurrections, rebellions, riots, explosions, lightening, earthquakes, fires, storms, rain and floods, wind, hail or if in the discretion of Muddy Dash any such acts or causes which require cancellation of the event for safety or security reasons, or, if Muddy Dash cancels the event for any other reason pursuant to 24 hours written notice. In the event of such cancellation, there will be no refunds.

MUDDY DASH reserves the right to change the venue and/or date of the event for any reason. In the event of such change of date or venue (or both), there will be no refunds, but your registration will still be valid for the new location and/or date.

MUDDY DASH event directors reserve the right to remove athletes, spectators, sub-contractors, venue employees, friends, family, and anyone else from the Event, without refund, should his/her behavior endanger the safety or negatively affect a race, person, venue, person, or property of any kind.

AT THE RACERACEINFO
WHAT DO WE GET AT THE RACE?
  1. Each participant will get
    • 1 slick race with 20+ obstacles
    • FREE access for spectators to cheer you on
    • A sweet MUDDY DASH event shirt
    • A finisher medal that is only available after crossing YOUR finish line
    • And the most important thing…bragging rights!

    This does not include any purchased merchandise. This can be picked up at the race. Just jump ahead to the preorder line at our Terrain Race store and pick up your gear!

    There will also be a slick after party with additional food and beverages for purchase as well as our great announcer and music! And if one shirt isn’t enough, we’ll have a store packed full of shirts, hoodies, shorts, socks, flip flops, and just about everything you need for a new set of clothes since yours are too dirty!

WHAT'S THE MINIMUM AGE?

Athletes must at least be 14 years old to race solo. Young athletes 7-13 years old may compete on the 3 mile course if they’re accompanied by a parent. Any athletes younger than 18 need to bring a parent or legal guardian on race day to sign a waiver.

You will need an ID OR your Check-In Sheet no matter your age to pick up your race packet. Please bring a school issued ID card if you don’t have a drivers license. Parents will need to show an ID as well when they sign a waiver for any minors.

DO I HAVE TO RACE ON A TEAM?

You can race solo or with friends, it’s up to you. Teammates don’t have to signup at the same time, just make sure everyone joins the team BEFORE race day.

ONTHECOURSEDETAILS
WHAT DO I BRING TO THE RACE?
  1. Your printed Check-In Ticket
  2. Running shoes that you don’t mind thrashing.
  3. Change of clothes, sandals and a towel are highly recommended.
  4. Cash for parking and additional money for beverages, food and some seriously awesome swag!
  5. Sealable plastic bag if you want to keep keys, phone and money on you while you race.
  6. Blanket to spread out for friends and family! It’s free for them to come watch you at the finish.
WHAT IF I GET HURT ON THE COURSE?

Because we know how awesome our athletes are, we do have medical teams and course personnel roaming the course at all times in addition to the medical tent at the finish line.

If you do get hurt, and are around an obstacle, there will be a volunteer or a medic there that has direct communication with the event directors and we can send one of our course medical teams to your location. If you are not around an obstacle, please tell a fellow athlete to let the next obstacle volunteer or medical teams know and we’ll get help to you ASAP.

WHAT HAPPENS IF IT RAINS?

Really? You’re worried about getting wet? Our races will continue if it’s raining, snowing, or whatever! We do everything we can to put on a race in nasty weather but if athlete safety or the venue is threatened by the weather, we may have to cancel. Sorry, there are no refunds due to weather.

HOW LONG DOES IT TAKE TO FINISH?

It depends how hard core you are! Our races are 5k but are WAY more fun and will take longer than your normal race. But as a rule of thumb, add 20-30 minutes onto your normal 5k race time.

WILL THERE BE WATER AND AID STATIONS?

Yes, every event will have aid stations along the course with water only. You may need to bring your own energy gels and food, but water will be available every 1-2 miles on the course.

WILL I HAVE TO SWIM?

No. Any water that you may need to cross will be no more than 3’-4’ deep and will have lifeguards on duty. Duck floaties are accepted if you need them. Some venues might have slightly deeper water, but we always make it so you can get around anything that would require swimming.

WHAT SHOULD I WEAR?

EVERYTHING will get muddy, so make sure you don’t wear your favorite running attire.

We suggest wearing:

  • Light, quick drying running shorts and running shirt
  • Older pair of running shoes. They’ll be all muddy at the finish, and you can donate them if you wish :)
  • Socks you don’t mind throwing away (or being brown from now on)!

Sunglasses are nice, but make sure to hold on tight when in the mud and water.

Cameras are a blast, but make sure they’re waterproof!

Have a crazy costume? That’s fine, as long as your clothing does not put anyone (including yourself) in danger.

We recommend athletic clothing that you don’t mind getting dirty, really dirty. Our pro team wears MudGear Compression Obstacle Race SocksIcebug shoes with an awesome tread, and Xracewear apparel. Xracewear makes shorts and tops that hold your bib number so you don’t need safety pins. For those looking to crush the course, visit them for great shoes, gloves, shirts, socks and other outdoor performance apparel.